Ensuring your complete satisfaction is at the heart of what we do. We're dedicated to creating a piece you'll adore. If the initial design doesn't meet your expectations, rest assured — we offer unlimited revisions to refine it to your liking. Still not satisfied after reviewing the preview and revisions? No problem. We offer a 100% money-back guarantee — no fees, no conditions.

If the Artwork is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.

If the Artwork is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.

If the preview of your portrait doesn’t quite capture what you had in mind, we’re here to make it right. You can request as many revisions as needed — completely free. Still not happy after all adjustments? No worries. Just contact our support team, and we’ll issue a full 100% refund — no fees, no fine print.

Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.

The “Express Shipping” costs may not be refunded if the service has been provided to you in accordance with our policy.