Ensuring your complete satisfaction is at the heart of what we do. We're dedicated to creating a piece you'll adore. If the initial design doesn't meet your expectations, rest assured, we offer revisions to refine it to your liking. Should you decide to cancel after reviewing the preview and subsequent revisions, we understand. In such cases, we will issue a refund, keeping only a 15% fee to compensate our artists for their efforts. Special Note for Pet Portraits: We offer a 100% refund with no fee for artist compensation.

If the Artwork is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.

If the Artwork is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.

If the preview of your portrait doesn't quite capture what you had in mind, we're here to make it right. You can request as many revisions as needed at no extra cost! However, if after these modifications you still feel the portrait isn't a perfect fit, we understand. Just reach out to our customer support, and we'll process a refund, retaining only a 15% fee for the artist's work up to that point.
Special Note for Pet Portraits: We offer a 100% refund with no fee for artist compensation.

Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.

The “Express Shipping” costs may not be refunded if the service has been provided to you in accordance with our policy.